The Motorola Scanner MC3190 Troubleshooting Compilation

Common Motorola MC3190 Troubleshooting

I have been working with Motorola MC 3190 for some time and the following are the troubleshooting you need to know when working with this scanner. I write this post to remind myself if I found the same problem in the future. Any other troubleshooting and solution are welcome.

The symbol was acquired by Motorola, and later Motorola was acquired by Zebra, so if you are looking for a product of Symbol or Motorola you will end up at the Zebra website and this is normal.

Motorola MC3190 Scan Gun model

There are several types of MC31xx models with configuration as table below:

 

Model	Radio	Displ.	Memory	Data Capture	OS	Keypads
MC3100R	WPAN: Bluetooth	Color	128 MB RAM/ 256 MB Flash or 256 MB RAM/512 MB Flash	1D laser scanner in rotating turret	Windows CE 6.0 Professional	28, 38 or 48 key
MC3100S	WPAN: Bluetooth	Color	128 MB RAM/ 256 MB Flash or 256 MB RAM/512 MB Flash	1D laser scanner, 2D imager	Windows CE 6.0 Professional or Windows Mobile 6.X Classic	28, 38 or 48 key
MC3190G	WLAN: 802.11a/b/g WPAN: Bluetooth	Color	128 MB RAM/ 512 MB Flash or 256 MB RAM/1 GB Flash	1D laser scanner or 2D imager	Windows CE 6.0 Professional or Windows Mobile 6.X Classic	28, 38 or 48 key
MC3190R	WLAN: 802.11a/b/g WPAN: Bluetooth	Color	128 MB RAM/ 512 MB Flash or 256 MB RAM/1 GB Flash	1D laser scanner in rotating turret	Windows CE 6.0 Professional or Windows Mobile 6.X Classic	28, 38 or 48 key
MC3190S	WLAN: 802.11a/b/g WPAN: Bluetooth	Color	128 MB RAM/ 512 MB Flash or 256 MB RAM/1 GB Flash	1D laser scanner, 2D imager or DPM imager	Windows CE 6.0 Professional or Windows Mobile 6.X Classic	28, 38 or 48 key

Motorola MC3190 Software Download

Windows Mobile Device Center

For Windows 7 and higher, you can use Windows Mobile Device Center for data management and synchronization. Windows Mobile Device Center replacing Active Sync. You can download it here:

WMDC for 32-bit machines https://www.microsoft.com/downloads/details.aspx?FamilyId=46F72DF1-E46A-4A5F-A791-09F07AAA1914&displaylang=en

WMDC for 64-bit machines is here: https://www.microsoft.com/downloads/details.aspx?FamilyId=4F68EB56-7825-43B2-AC89-2030ED98ED95&displaylang=en

Datawedge

Free program to scan the barcode on your windows base scanner device to be processed by any program you have. In this article we are using Datawedge version 3.3

Datawedge can be downloaded here:

https://www.barcodedatalink.com/pages/datawedge.php

 

Telnet (Wavelink)

You can download a free trial of Wavelink here: https://www.wavelink.com/

 

Motorola MC3190 wireless setup

Clik wireless icon>manage profiles

Right Click Motorola Wireless Out of box Magic>add

Give a name of the new profile and SSID

On the operating mode: choose Infrastructure, Country Allow Any Country

Choose security mode: Legacy (Pre-WPA) if you will use WEP if not you can choose other options.

Encryption type choose open (I choose MAC address filtering in the access point)

Don’t tick Obtain Device IP address Automatically, you will need to specify the IP address individually for each scanner.

Enter your IP Address details, tick the option Set static DNS Address (Optional) if you want the scanner to recognize name instead of IP address.

Enter IP address of your DNS server, usually the same as your Domain Controller IP address.

Transmit Power: Automatic

Battery usage mode, choose CAM

To make the setting above permanent on Scanner after a cold boot, you need to export the setting by pressing the wireless icon>Options

On the drop down menu, choose Export
Click Export all Profiles, click OK

After this finish, you need to enable the radio but the radio will back disable when you do a cold boot. To make radio (WIFI) automatically enable when the scanner restarted in the cold boot, you will need to execute file fusion on.reg from here https://www.dropbox.com/s/k31olak7w4yr1a3/fusion%20on.reg?dl=0

Copy the file under \application in the scanner, double click and when asked for confirmation click YES.

The content is:

=======================================

REGEDIT4

 

[HKEY_LOCAL_MACHINE\Drivers\BuiltIn\WLAN]

“InitialState”=dword:00000000

“Prefix”=”WLP”

“Dll”=”PmProxy.Dll”

“Order”=dword:00000008

“Index”=dword:00000001

“DeviceArrayIndex”=dword:00000004

“WLANSlot”=dword:00000000

“Flags”=dword:00000008

“IClass”=hex(7):\

7B,41,33,32,39,34,32,42,37,2D,39,32,30,43,2D,34,38,36,62,2D,42,30,45,36,\

2D,39,32,41,37,30,32,41,39,39,42,33,35,7D,00,7B,66,38,61,36,62,61,39,38,\

2D,30,38,37,61,2D,34,33,61,63,2D,61,39,64,38,2D,62,37,66,31,33,63,35,62,\

61,65,33,31,7D,00,7B,39,34,31,30,37,44,37,30,2D,33,34,43,46,2D,34,31,39,\

61,2D,42,41,42,41,2D,31,45,35,30,39,36,31,38,35,33,34,37,7D,00,00

“FriendlyName”=”WLAN Proxy Driver for Motorola WLAN Adapter”

“SupportedStates”=dword:00000011

“InitFlags”=dword:00000000

“SlotResetOnResume”=dword:00000000

“SlotResetWait”=dword:000001F4

 

[HKEY_LOCAL_MACHINE\Drivers\BuiltIn\WLAN\ActivityEvents]

“PowerManager/SystemIdleTimerReset”=””

==============

Motorola MC3190 Factory Reset

For cold boot you can press key 1+9+Power simultaneously, you will need to calibrate your screen again after cold boot. Any software changes will also be wiped out unless you make it persistent. If your scanner hang and warm boot not applicable, you will need cold boot.

For warm boot on MC3190 you can press and hold power button for at least 15 seconds. You don’t need to calibrate screen and all software changes will retain. For other type of scanner like MC3090 warm boot can be done by pressing 7+9+Power keys.

 

Motorola MC3190 User Manual

Sometimes you going to need refer to the manual book. Manual book/guide for Motorola MC 3190 user manual can be found here: https://www.dropbox.com/s/9dqho7598u6fgr6/MotorolaMC3100.pdf?dl=0

 

Motorola OEM Scanner Update

Make sure your scanner on the cradle and charging, to avoid lost power during OS update

Turn on scanner, click Start, Setting, Control panel, double click system info. Take a note of your current OEM version info. Our latest version is 04.32.0004 so any version older than this will be able to be upgraded. We have been successfully upgrade from version 02.17.0006 and version 03.26.0002

 

Updating using program USB download ver 1.3 from Motorola

Using this program is simpler, make sure scanner MC3190 on IPL (Initial Program Loader) or Monitor mode by pressing 2 yellow button on the left and right side simultaneously and choose download from USB.

 

You can download USB Download V1.3 here:

https://atgsupportcentral.motorolasolutions.com/ewa/pub/getFile.do?fileName=ssi/emb/downloads/USBDownload010300.zip

 

Refreshing Win CE6.0 OS Installation on Scanner Symbol MC3190

The program will only refresh the OS by cleaning programs. No OS upgrade process occurred.

Use these instructions to perform clean boot and clean application volume:

 

1. Unzip this ZIP file and copy its content (OSUpdate folder) to the \Storage Card folder (download here: https://www.dropbox.com/s/2col50kp68rwlh9/31xxc60xxxDBA00001%20%28MC31XX%20CE%206.0%20Clean%20boot%20and%20Clean%20Application%20package%20%29.zip?dl=0
2. Place the SD card in the device to be upgraded
3. Place the device to be upgrade an A/C power (use craddle)
4. Navigate to the \Storage Card\OSUpdate and invoke the 3100c60Ben_SD shortcut

OR

1. Unzip this ZIP file and copy its content (OSUpdate folder) to the \temp folder
2. Place the device to be upgrade an A/C power
3. Navigate to the \temp\OSUpdate folder and invoke the 3100c60Ben_TEMP shortcut

 

The update will take about 1 minute to complete. Please do not remove the device from A/C power during this time.