One day, I intend to buy an online program for my business worth $129, as usual, I pay via Paypal from my phone. However I cannot get through, there was an error saying “We regret to inform you that this account has been restricted. Please log in and resolve your restrictions.” This is not the first time I do Paypal payment using my phone and never find anything like this before.
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My Paypal account has been restricted?
Quickly I log in to the Paypal account to resolve the problem, but I found nothing in there, everything seems normal, no problem to be resolved.
I want to check from my laptop but at that time I was playing with my 3 years old boy so the mobile phone is the best way to check, I cannot check via my laptop without my boy messing with laptop J
Paypal Random Security Check.
When I have a chance at night to open the laptop and I log in to Paypal, I found that Paypal doing a random security check and I have to re-verify following:
1. My credit card number or my bank saving account number
2. I have to change my password with 2 secret questions
3. I have to re-confirm email addresses.
Create a new password and 2 security questions
After I did all 3 security check above, I can pay my payment smoothly. Whenever you experience “We regret to inform you that this account has been restricted. Please log in and resolve your restrictions.” error quickly login to your Paypal account from your computer, not the smartphone because a smartphone is not smart enough to display random security check.