We have use printer Avery Dennison 6404 300dpi for printing bag ID and Joker ticket for about 3 years. Last week we have following problem:
While printing joker ticket it suddenly stops with error messages varying and keep changing like:
Exception arised Store/send dump
Exception arised ExeTask:TIMER
Exception arised cause: 0000000c
Exception arised BADVAD: 00000808
Exception arised ERRPC: 8031fd00
Exception arised CurThrd: TIMER
When this happen we have to restart the printer and continue the job, but this won’t long until we have to restart the printer again. Can you imagine how frustrated the operator and time we spent because of this? Not to mentioned the pressure from production because of this printing problem.
Our PC connected to 2 printers of AD6404:
1st printer connected via network cable
2nd printer connected via USB
The 1st printer is the one which have problem. We already tried to clear the memory, NVRAM, lowering printing speed from 8 inch per to 6 inch per min. None of them sort the problem. After days trial and error we finally found the solution by changing the interface from Ethernet port to parallel port. Luckily we still have parallel port on our PC. If you don’t have parallel port on the computer you can still use USB port.
AD 6404 printer have a network, an USB, and a parallel port.
Our AD 6404 printer using network connection
- Picture Exception arised Store/send dump
2. Picture Exception arised ExeTask:TIMER
3. Exception arised cause: 0000000c
4. Picture Exception arised BADVAD: 00000808
5. Picture Exception arised ERRPC: 8031fd00
6. Picture Exception arised CurThrd: TIMER