Printer Avery Dennison 6404 Exception Arised Error

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We have use printer Avery Dennison 6404 300dpi for printing bag ID and Joker ticket for about 3 years. Last week we have following problem:

While printing joker ticket it suddenly stops with error messages varying and keep changing like:

Exception arised Store/send dump

Exception arised ExeTask:TIMER

Exception arised cause: 0000000c

Exception arised BADVAD: 00000808

Exception arised ERRPC: 8031fd00

Exception arised CurThrd: TIMER

When this happen we have to restart the printer and continue the job, but this won’t long until we have to restart the printer again. Can you imagine how frustrated the operator and time we spent because of this? Not to mentioned the pressure from production because of this printing problem.

Our PC connected to 2 printers of AD6404:

1st printer connected via network cable

2nd printer connected via USB

The 1st printer is the one which have problem. We already tried to clear the memory, NVRAM, lowering printing speed from 8 inch per to 6 inch per min. None of them sort the problem. After days trial and error we finally found the solution by changing the interface from Ethernet port to parallel port. Luckily we still have parallel port on our PC.  If you don’t have parallel port on the computer you can still use USB port.

AD 6404 printer have a network, an USB, and a parallel port.

Our AD 6404 printer using network connection

exception arised store dump

  1. Picture Exception arised Store/send dump

exception arised exe task timer

2. Picture Exception arised ExeTask:TIMER

exception arised cause 0000000c

3. Exception arised cause: 0000000c

Exception arised BADVAD: 00000808

4. Picture Exception arised BADVAD: 00000808

Exception arised ERRPC: 8031fd00

5. Picture Exception arised ERRPC: 8031fd00

Picture Exception arised CurThrd: TIMER

6. Picture Exception arised CurThrd: TIMER

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